Who are we?
Sydney Data Recovery, located in NSW, Australia. We have been recovering data, images and files for individuals and businesses with failed hard drives and software issues for more than a decade with fantastic results.
Who are our clients?
Our clients consist from individuals with personal devices & mobiles to businesses with large operations. Sydney data recovery has also serviced educational institutes to government establishments where privacy is paramount.
What is “Data Recovery”
Performed by trained experts, data recovery is the last resort when all other methods, including commercial software, fail. Our processes allow data recovery from non-working or inaccessible disk drives, floppy/optical disks, tape backups or other media.
Why Hard Drives fail
Common reason whys hard drives fail are usually from accidental miss use or dropped, water or fire, electric surge from mains or lighting. Virus and software corruption is also a real threat.
How do I know my hard drive needs repair?
- Hard Drive is making funny noises
- Accidental format (Re-installed Windows)
- Floods / Water-damage (Fire, etc.)
- Can’t retrieve or view any of my data
How do we recover your data?
Each project is analysed on an individual basis and only then can an action plan be developed. Sydney Data Recovery prides itself on being unique in its approach with state-of-the-art replications technology to duplicate clients’ data bit by bit. This reduces the risk of causing further damage to the data. Our engineers will identify the problem by a series of technical software and mechanical tests, then notify you with the solution to recovery your data.
Why is a clean room needed?
Hard drives operate internally with fine mechanical parts, the smallest particle could present further issues to the device later.
Can data always be recovered? What are my chances?
Sydney data recovery have been operating in Australia for over a decade with great success, even though we are confident in our ability there is no way to 100% guarantee the recovery without understanding the problem. On rare occasions the damage is permanent and no data can be recovered from the media. Most times Sydney Data Recovery can recover some or all of the data even in extreme conditions.
“Time limit”: How long do I have before my data is retrieved?
A: No matter who you speak with they can never tell you upfront how long it will take without understanding exactly the problem. As mentioned before each device is different due to multiply manufactures creating hard drives from different locations across the world. Add to this is the constant effort for innovation.
How much does Data Recovery cost?
Sydney data recovery have an upfront attempt fee of $220.00 to establish the best course of recovery. We do also offer a priority fee that will speed up the process but fees regarding fixing will vary depending on the problem. Sydney data recovery will only proceed to fix your device once they have established the issue and notified you with the best path to recovery.
How long does Data Recovery take?
Upon receipt of the media Sydney Data Recovery will provide a report within 1 business day outlining the specifics of the project and estimated time. Most projects have a turnaround of 48 hours, however depending on the media damage this may take several days, even weeks.
How do I send you my drive?
To ensure your device has no further damage please ensure your device is packed well with protection and posted with the appropriate packaging from Australian Post. Our team will message you with information with an easy to understand layout on how to pack your drive or device.
How do we return your data?
Sydney Data Recovery will return your data with the same file names, data type and file structure as before the failure. Depending on the volume of data can be returned on CD, DVD, loan or replacement hard drive.
Please understand that once your hard drive is damaged and the surviving data is recovered your old hard drive is no longer usable. Hard drive recovery is about recovery the data from the hard drive… not returning the physical hard drive itself to a working state.
“Going Forward” What should I do after I receive my data back?
Sydney data recovery provide lots of free information regarding safe data solutions which range from common hard drive care to software solutions for corruption and virus problems. We can provide future proof options and advice to ensure you are protected and you can make better choices in the future.